Refund Policy:

We want you to love every purchase! If you’re not satisfied, please contact us within 7 days of delivery. Returns are accepted for unopened and unused products. Store credits will be processed within 7 business days after we receive the returned item. Shipping fees are non-refundable.

 

Shipping Policy:

Orders are processed within 1-2 business days. Standard shipping takes 3-7 business days depending on your location. Expedited shipping options are available at checkout. Tracking information will be provided once your order ships. Shipping delays may occur during holidays or unforeseen circumstances.

 

FAQS:

Q: What if I received the wrong order? How can I request a return?

A: We’re sorry for the mix-up! Please contact our customer service team within 5 days of receiving your order with your order number and photos of the wrong item. We’ll arrange for a return or replacement as quickly as possible.

 

Q: Can I ask for a refund?

A: Yes! Refunds are available for unopened and unused products returned within 7 days of delivery. Please reach out to prettyaveeats@outlook.com to initiate your refund.

 

Q: How can I apply to be a brand ambassador?

A: We’d love to have you join the Pretty Ave fam! To apply, visit our Brand Ambassador page and fill out the application form. Share your socials, why you love Pretty Ave, and your ideas for promoting our brand. We review applications monthly and reach out to qualified candidates.